FAQs
Ticketing
Q1: What happens when I buy tickets from your website?
All tickets are E‑tickets and are sent immediately to the email address used at checkout.
- Your E‑ticket (the QR code) is all you need for entry, unless stated otherwise.
Important: protect your QR codeYou must present your QR code at the entrance (printed or on your phone). We strongly recommend you print or screenshot your QR code before you travel.
- Do not share your QR code with anyone.
- Each QR code can be scanned once only.
- If you arrive and your QR code has already been scanned, your ticket is void and entry will be refused with no exceptions.
If you’re viewing your ticket on a phone: please allow images in your email so the QR code displays.
Q2: Can my tickets be refunded if I can’t attend?
Please see our full terms at http://www.mackevents.co.uk
In general, tickets are non‑refundable unless you purchase Booking Protect cover.
- Booking Protect is provided by XCOVER.
- It may allow a refund if you can’t attend due to illness, accident/injury, and other covered scenarios.
More info: https://bookingprotect.com/our-product/what-we-cover/
Q3: Can my children come to the event?
Please check the age restrictions for each event:
- SEPTEMBER ANTHEMS is strictly 18+ (ID may be required
Q4: When will tickets be sent out?
Your order confirmation and E‑tickets are emailed to you as soon as payment is completed.
If you haven’t received your E‑tickets, please contact us.
Q5: Can I buy tickets on the door / gate?
Yes. Tickets will be available on the door, unless otherwise stated, but the prices will increase to £30.
Q6: Where is the festival and how do I get there?
- Address/Postcode: Central Park, Wyndham Street, Barry, CF63 4EL.
- Location: Central Barry, near King Square.
- Train Station: Barry Railway Station (approx. 0.3 miles away) on the Transport for Wales line between Cardiff Central and Bridgend, offering 110 parking spaces.
- Bus Access: Nearby stops include Kings Square (various routes).
- Car Access: Accessible via local town centre roads, adjacent to pedestrian areas. [1, 2, 3, 4]
Q7: What are the opening Times?
Saturday 19th September. Doors open at 11.00am and we finish at 9pm. Plenty of time to get the train back into Cardiff afterwards, or head down to the official after party at Taylors Bar on Holton Road.
THE MUSIC
Q8: What is the lineup this year?
A:
Q9: Is there parking, and do I need to pay?
Yes — but parking is limited.
- There is a limited amount of free parking around Central Park. A multi-storey car park on Holton Road, and a pay and display car park on Wyndham St.
Disabled parking
- Disabled parking is available at the Wyndham St Car Park
Q10: Will there be security?
Yes. Public safety is our top priority. With the CT threat currently at SEVERE there will be strict security measures in place.
- Security team in place all weekend
- CCTV in operation
- Bag searches on arrival + random searches at the door
- No liquids to be brought on site
- No vehicles on site
Prohibited items - No food, drink, large furniture, or weapons of any kind are allowed on site. This includes penknives, chains, or anything deemed unsuitable by security.
Bags - Due to the current security climate, please avoid bringing large bags.
Water - Refillable water bottles are allowed. There is a water refill station on site. No liquids to be brought on site - this is to prevent potential acid attacks and is a CT measure.
We are working with Counter Terrorism Policing to encourage live music fans to #BeSafeBeSound.
Counter Terrorism Policing is collaborating with the UK’s biggest music venues, arenas and festivals to deliver vital safety advice to the public.
We all have a role to play in keeping each other safe. Your safety is our priority and that’s why we have the security measures above in place.
You can play your part by trusting your instincts, and if you see something that doesn’t feel right, tell security. Our teams will take every report seriously. You won’t be wasting their time.
Here are some quick tips to help you have a safe and enjoyable time:
- Arrive early, allowing more time for security checks and measures.
- Be patient with security checks. It might seem inconvenient, but they are in place to help you.
- Keep it simple and minimise what you carry. Fewer bags to search will speed up entry.
- Stay alert and look out for each other. If you see something that doesn’t feel right, tell security. Don’t leave it to someone else.
- Don’t leave bags unattended. Never agree to look after a stranger’s bag, no matter how genuine they seem.
- If there is an incident, listen to staff and any announcements.
- In an emergency, always call 999.
Have an amazing time, and if you see something that doesn’t feel right, report it to security straight away. Thank you for playing your part. #BeSafeBeSound.
Enjoying the Festival
ENJOYING THE FESTIVAL
Q11: Can I bring food / drink? What food is on offer?
A: No food or drink is allowed to be brought on site, and no liquids of any kind (This includes perfumes and deodorants - please see the security section above). The food on offer from the festival’s traders is diverse and of the highest quality. There should be something on offer for everyone, and you haven’t experienced the festival without trying some of the cuisine on offer! We also have a large range of alcoholic and non-alcoholic beverages available at the bar. No bottles, cans, containers, alcohol, food or large furniture may be brought into the arena. Small amounts of foods for customers with specific dietary requirements may be brought in but this will be at the stewards’ discretion / needs to be confirmed in advance with admin@mackevents.co.uk . There will be a specific Vegan / Vegetarian options at the festival.
Q12. What is the token system on the bar?
We operate a cash free bar, customers are asked to purchase drinks tokens at the token booth before coming to the bar. Drinks tokens are non refundable and are used to purchase drinks at the festival. We offer a wide range of drinks at the bar including lager, ale, cider, fruit cider, spirits, wines, cocktails and soft drinks. The token booth will have card machines but due to the location of the park and issues in the past with 4G signal we do encourage our customers to bring cash to the festival, this will help to avoid queues and any technical issues we may encounter.
Q13: Will there be any covered areas if it rains?
A: There are a small amount of gazebos and covered areas but these will be limited so please dress appropriately for the weather.
Q14: Can I bring my dog?
A: Unfortunately dogs are not allowed anywhere on site apart from assistance/guide dogs. This is a condition of our Public Entertainment Licence.
Q15: Will I be able to re-enter the site if I leave during the day?
A: We operate a no re-entry policy. We hope you won’t want to leave, and we try to ensure you won’t need to. In the case of an emergency please approach our front of house team at the main entrance, they will use their discretion in extreme circumstances. Please note - you may also be refused entry if you are too intoxicated on arrival at the site. Challenge 25 in operation - ID may be required - September Anthems is an 18+ only event.
Q16: Will there be seating? Can we take our own chairs / tents / other equipment?
A: The festival is all standing and it is not possible to book seats, or to bring any kind of bulky furniture into the arena. There are a limited number of benches inside the park. Due to high numbers on site, we do encourage people not to bring chairs into the arena. However, you MAY bring a rug or a small folding camping chair, so you needn’t be on your feet all day. Anything that is deemed too ‘bulky’ will not be allowed into the arena so please consider this before packing (our stewards and security team will ask you to return these items to your cars or to leave them at the entrance). No chairs or picnic blankets will be allowed within the main stage area directly in front of the outdoor stage or on any marked walkway. We also will ask guests not to cordon-off their own areas, please be mindful of all other guests. WE DO NOT ALLOW festival trolleys on site due to the space they require.
Q17: Can we bring a wind break or sun tent into the arena?
A: No – as they pose risk to yours and other festival goers’ safety. In an emergency we would need to evacuate the arena as quickly and as safely as possible. Clambering over tents, wind breaks etc would hinder a fast exit and therefore put lives at risk. If you are concerned about protecting yourself from the sun, please make sure you bring plenty of sun cream and hats. We will also have hats and other merchandise on sale at the Merch shop. Please consider this before packing as our stewards and security team will ask you to return these items to your cars or to leave them at the entrance.
Q18: Will there be ATMs / Card Machines at the festival?
A: No, the festival is cash only so please bring cash with you. There are card machines on the town square, but due to the location of the park and technical difficulties with 4G signal in the past we encourage all customers to bring cash with them. The nearest cash point is on Holton Rd, directly outside the festival.
DISABLED FACILITIES
Q19: Will there be wheelchair access / disabled facilities?
A: We try to make the festival as accessible as possible to those with special needs. The disabled car parking spaces will be the closest car park to the arena. There is an accessibility viewing area in the main arena, just ask a steward to access this area, and there are disabled toilet facilities and changing facilities in the arena. If you have particular needs, get in touch with us in advance. We’ll do our best to help.
CAMPING / ACCOMMODATION 0 029959 and Quote ‘MACK EVENTS’
Q20: Is there camping / spaces for my campervan on site?
A: Unfortunately we do not offer camping on site, but there are a number of campsites within a reasonable distance from the festival.
We recommend - THE VALE PARK HOTEL - Port Rd, Rhoose, Barry CF62 3BT - The beautiful sights of the vale of Glamorgan coast can be reached within minutes of our hotel and the sights and sound of Wales’s capital city in Cardiff are just a short ride away. Just a 5 min car ride from GlastonBARRY Festival.
Website - https://www.valeparkhotel.co.uk
Other options include:
or Happy Jakes
or click here for more options.
Q21: Is there other accommodation in the area?
A: There are a number of B + B's, Guesthouses and hotels within a 5 mile radius of the festival. Click here for more info.
FAQs - OTHER
Q22: I’m interested in being a trader at one of your events.
A: Please contact us
Q23: I’m interested in catering at one of your events.
A: Please contact us
Q24: I’d like to volunteer to help at one of your events.
We have teamed up with Value in the Vale - https://valueinthevale.com
Value in the Vale offer volunteering opportunities and rewards that can spent all across the local area. You can volunteer at GlastonBARRY and get rewards for your time, or you can volunteer across the vale and be rewarded with tickets. Contact us for more information.
COMPLAINTS
Q25. Who do I contact if I have a complaint?
Noise complaints
For the duration of our festivals we will be working to specific licensing conditions, working closely with environmental health to adhere to those conditions and have noise limiters in place to ensure that we do not exceed those limits. If you have a noise complaint please contact us via our complaints line - 07388200204 and your complaint will be logged and investigated by our health and safety advisor on site.
General complaints
If something at one of our events has been unsatisfactory we would always like to be made aware of it so that we can rectify it in the future. Please contact us with your concerns and our complaints officer will look into the matter and will endeavour to contact you as soon as possible.
For any other information or if you have any other questions please contact us.